MONITORING & OBSERVABILITY
AIOPS FOR A 360-DEGREE MONITORING SOLUTION TO PROACTIVELY
PREVENT DOWNTIME
Increasing service and support efficiency and business satisfaction starts with predicting and avoiding downtime. EasyVista ServiceNav is a monitoring platform for network, IoT, IT infrastructure, cloud, and application monitoring that delivers an end-to-end service experience. ServiceNav makes it easy for organisations to embrace a proactive and predictive approach to service support, delivery, and observability, including collaborative self-help, self-healing, and comprehensive performance and availability insights.
This enables teams to focus on value delivery and innovation that drives business outcomes, resulting in higher employee engagement and a better customer experience, increased productivity, and improved resiliency.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
INCREASE SERVICE AVAILABILITY
View real-time monitoring of your IT infrastructure, network, IoT, cloud and applications at lightning speed. Keep your managed assets up-to-date with no wasted time and no blind spots. Configure dynamic thresholds based on recommendations and reduce false positives by 30%. Never miss any alerts with multi-channel notifications and dashboards.
REDUCE YOUR INCIDENT RESOLUTION TIME
Take advantage of dependency mapping, root cause analysis, and interactive dashboards to help accelerate incident resolution. Thanks to the proactive monitoring of business indicators, activity peaks, seasonality of use and the intelligent mapping of dependencies of a complex system, you can identify the root cause of a service failure or downtime even more quickly and accurately.
Is Your IT Team Ready For The Future?
The combination of the ServiceNav monitoring with the Service Manager ITSM platform takes your service continuity and support objectives to the next level. Incidents and problems are automatically created thanks to advanced alert correlation and algorithm technologies that ease the investigation work for your experts and engineers.
FACILITATE TRANSPARENCY AND EFFICIENCY IN COMMUNICATION
Market your IT business and service performance metrics with an embeddable IT Health Status widget.
DECREASE ON-CALL COSTS
Reduce on-call costs and ensure service availability by leveraging the power of Big Data and AIOps technologies. By identifying weak signals and their occurrences, it has never been easier to predict an incident in the next 15 hours.
ENHANCE USER AND AGENT EXPERIENCE WITH PROACTIVE
IT MONITORING SOFTWARE
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
Regardless of your current IT or service management infrastructure, EasyVista's cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It's provable ROI and an easier job — all in one platform.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.