IT HEALTH STATUS (WEATHER FORECAST)
IT HEALTH STATUS (WEATHER FORECAST)
Get an instant overview of the health of IT services or business applications, similar to a weather forecast.
The role of a CIO is constantly evolving with new technologies and the needs of ultra-connected customers who demand high standards in terms of the quality of the services provided to them. Today the primary mission of a CIO is the continuous optimization of applications to improve the user experience. Maintenance of these applications should be minimal to allow CIOs and IT departments to focus on the user experience.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
MEASURE APPLICATION PERFORMANCE AND AVAILABILITY
Where traditional monitoring software simply provides device status, application performance or resource usage, ServiceNav delivers context-aware information and prioritizes impact.
The Weather forecast for services provides a true map of the services and hardware components that cause the identified problems:
Functional services
Degraded service
Unavailable service
By focusing on degraded or unavailable services, you can determine exactly where to focus resources to optimize the availability and performance of your information system.
IDENTIFY THE COMPONENTS CAUSING FAILURES OR PERFORMANCE DEGRADATION
This feature provides graphical modeling of an environment, and from the metrics, the identification of root causes in event of a problem. It distinguishes dependencies, establishes hierarchies, and generates reports highlighting any degradations, loss or unavailability of services.
The information system operator is notified in real time and can intervene before the situation becomes critical. It enables the operator to act proactively and focus on improving services.
MEASURING IS CRITICAL
The complexity of today’s infrastructures requires an efficient working methodology to optimize the availability (SLA – Service Level Agreement) , user-experience (XLA - Experience Level Agreement) and performance of IT services.
PLAN - DO - CHECK - ACT
The ServiceNav monitoring platform is a valuable ally in formalizing and monitoring the continuous improvement plan for your information system.
PLAN
Identification of capacity, availability and performance optimizations
Setting strategic priorities
DO
Continuous monitoring and validation of changes
Full traceability of operations actions
CHECK
Real-time view of the system after intervention
Monitoring of changes in availability and performance
ACT
Validation of the positive impact of the operations performed
Definition of the following priorities
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.