ALERTS AND NOTIFICATIONS
MONITORING AND ALERTS
With a single platform monitor your entire system, including Information Services, Infrastructure, network, applications and Cloud services!
ServiceNav addresses the challenges of monitoring increasingly complex IT infrastructures and the associated performance challenges of applications that depend on software, hardware and the network. The ServiceNav solution enables your organization to be more agile by visualizing the latest generation of IT environments through a state of the art monitoring and alert system.
Datasheet:
Future-Ready Monitoring Technology to Take Your ITSM to the Next Level
THE SERVICENAV WINNING FORMULA:
Anticipation + Speed of Diagnosis + Efficiency = Less False Positives
Whatever your choice of infrastructure, all your servers are monitored within the same platform due to a unified data discovery process in ServiceNav.
Physical and virtual servers: on-premise and in the cloud
VMware, HyperV Hypervisors
Major OS on the market: Windows, Linux, Solaris, AIX, AS400
Databases: Microsoft, Oracle, MySQL, PostgreSQL
Application processes and services
Cloud Services IaaS / PaaS Microsoft Azure, AWS
NETWORK MONITORING
A degradation in the quality of the network leads to a lack of productivity, which is why ServiceNav discovers and provides alerts on a wide range of issues.
Availability of network links
Bottleneck prevention: measuring bandwidth usage
Identification of consumer applications and users: NetFlow monitoring
Network performance monitoring: integration with Accedian Skylight
APPLICATION MONITORING
Applications are at the heart of any organization and without them it is impossible to be productive! And the key to being productive is application performance management.
Services and application processes started
Availability of communication ports between servers / services
Databases: MsSQL, Oracle, MySQL, PostgreSQL
Database access performance and long queries
Monitoring of data communications between applications (batch, continuous flow, etc.)
Website availability
MONITORING OF WEBSITE AND WEB APPLICATIONS
Digital technology is an increasingly important issue in companies with the rise of e-commerce and the development of web applications, thus the importance of a solution that includes monitoring of websites and web applications.
Monitoring the availability of websites and collecting web page display performance
Codeless integration with third-party products running application scenarios: ip-label, Itexis, Selenium
Adding the result of the application scenarios to the ServiceNav weather
IDENTIFICATION OF ACTION PRIORITIES
ServiceNav defines different alert criteria and prioritizes them to give you a complete overview of the environment.
Definition of alert thresholds
Building a weather forecast by service
Multi-criteria filtering in the dashboard
Notifications differentiated by object
Visual alert system (color, pictogram, etc.)
WHAT PROCESSES DOES EASYVISTA SUPPORT?
The EasyVista platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Ensure your organisation has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Proactively resolve user issues from anywhere in the world without taking them offline.