How much money can a shift-left strategy save your service desk?
A shift-left strategy can address your organisation's need to decrease the costs of supporting employees and customers while increasing satisfaction*. It involves moving work from higher levels of support toward Level 1, and moving repetitive work out of Level 1 into self-help.
The question is, how can your organisation benefit from self-help technology?
This worksheet walks you through the calculation of what savings your organization can potentially see with a successful shift-left strategy, including:
How many tickets you can expect to be shifted to level-0 support
Your monthly cost savings per month, including the cost of self-help technology
Your net savings per year with a shift-left strategy
Get started and download this shift-left ROI calculation worksheet!
* The ROI of Shift-Left: Optimizing Service Desk Costs with Self-Help, HDI, EasyVista, December 2019