VIRTUAL SUPPORT AGENTS & CHATBOT TECHNOLOGY
DEPLOY CHATBOTS AND VIRTUAL AGENTS FOR
A SUPERIOR SUPPORT EXPERIENCE
Today, IT and customer support organisations are experiencing dramatic increases in the number of requests from employees and customers. Many organisations are responding by deploying new, always-on support channels to reduce costs and increase user satisfaction.
EasyVista’s Service Bots technology enables you to quickly deploy virtual support agents that deliver answers and take action on behalf of those requesting support and services.
Guide:
5 Essential Steps to Modernize Your Service Desk
DELIVER ANSWERS & GUIDED SUPPORT WITH VIRTUAL AGENTS
Create a conversational experience for every user through chatbots and virtual agents that deliver contextualised answers and guided support to help your users resolve issues and request services on their own. Since our bots learn from the knowledge in EasyVista Self Help and can be informed to help with any topic (HR, IT, Facilities, etc.), users are guided through answers or processes with multimedia content, question and answer dialog and automated actions.
BRING CONVERSATIONAL AI TO SELF-SERVICE
Provide employees and customers with conversational knowledge delivery with our built-in Natural Language Processing (NLP) engine that analyzes user input, aims to detect user intent and identifies the relevant answer, knowledge or automated process, all created and managed in EasyVista Self Help.
AUTOMATE ACTIONS INTELLIGENTLY FOR YOUR CUSTOMERS & EMPLOYEES
Our chatbots or virtual agents are much more than just bots that provide basic answers to questions. With Service Bots technology, you can collect information from users and automatically guide them using multimedia-based guided knowledge procedures and even take action on their behalf.
For example, it can automate the creation of tickets, cases and requests in your ITSM or CRM platform, follow up on statuses, and query a database to contextualise a conversation with a user.
ENHANCE OMNICHANNEL SUPPORT WITH VIRTUAL AGENTS EVERYWHERE
Bring chatbots or virtual agents to where your employees and customers already are with out‑of‑the box configurations for websites, portals, enterprise applications and messaging platforms.
Leverage Service Bots Implementation Wizards to easily configure new virtual agents with just a few clicks of a button.
Are you wanting to provide self-service for customer support and agents?
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
SIMPLIFY IT SERVICE MANAGEMENT
HELP USERS HELP THEMSELVES
AUTOMATE REQUEST MANAGEMENT