How EasyVista ServiceApps solved Creighton University’s COVID-19 Response
The Challenge
During the Covid-19 coronavirus pandemic, Creighton University campus was forced to restrict access and comply with local and state ordinances, as well as CDC guidelines on the provision of personal protective equipment (PPE) and social distancing.
Individuals and groups, be they students or staff, seeking to return to campus needed to contact, and be granted approval by, the Critical Incident Response Team (CIRT). Additionally, the team needed to develop a phased approach to safely bring faculty and staff back to campus, and eventually students as well. This was crucial in keeping everyone safe and in preventing the spread of Covid-19.
The Solution
The university in conjunction with EasyVista created a custom solution, a simple process that would allow users to seamlessly request access without requiring an entirely separate software or manual tracking system.
Individuals who needed to access the Creighton University campus had a clearly defined process which eliminated the need for emails which might otherwise slip through the cracks.
To resolve the issue of requests for PPE Creighton University leveraged EasyVista’s ticket creation module. To request PPE assets on a monthly basis, users submit a ticket in EV Service Manager which is then sent to the proper party to track and fulfill.
The Results
Using EasyVista’s Service Apps in concert with EV Service Manager, Creighton University was able to process 300 building access requests between March and November 2020 and 150 requests for PPE supplies in the same time period. “It has saved Creighton a lot of time and email management for our COVID-19 response team,” says Tabitha Weyer, Creighton University’s Application Administrator. “[The teams] have everything coming into one place without having to sift through emails, so nothing is getting missed. They also have one place they can go in Service Apps to find a way to request and approve [rather than needing to access several various locations or spreadsheets].
